Privacy Policy
Last updated: March 2026
1. Introduction
Video Explainers (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website videoexplainers.com or use our services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, phone number, and company information when you contact us
- Payment information when you purchase our services (processed securely by payment processors)
- Project briefs, scripts, logos, and other files you upload
- Communications you send to us via email or contact forms
We also collect information automatically when you visit our website:
- Log data including IP address, browser type, pages visited, and time spent
- Cookie data and tracking technologies
- Device information and usage statistics
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our video production services
- Process transactions and send related information
- Send promotional communications (with your consent)
- Respond to comments and questions and provide customer support
- Monitor and analyze trends and usage to improve our services
- Comply with legal obligations and protect our rights
4. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
5. Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
8. Contact Us
If you have questions about this Privacy Policy, please contact us at: [email protected]