What our Company Refund Policy
Once you place an order, we deliver according to your needs. We do not refund your payment when all work, sent for us is complete, free-from-errors, and delivered according to your instructions. We also do not refund payments right after the order gets processed, resulting due to misunderstandings. Please note, that we incur costs in getting your order fulfilled and a payment refund policy shall only be granted if there is mistake on our part. We, although provide revisions until you get satisfied. Payment refund is ONLY acceptable when:
- We fail to deliver.
- We do not deliver what you ordered.
- We deliver poor material, not according to the accepted Video animation reference, Color, theme standards.
- Our agents do not communicate with you within 5 business days after payment gets processed.
You deserve complete right to dispute a payment refund, but only if the above conditions are met. If all work has been transferred to you, according to your instructions, then we cannot consider your payment refund.