Terms of Service

Video Explainers is a DBA (trading name) of Infinisys LLC. In these Terms, “Video Explainers,” “we,” “us” and “our” refer to Infinisys LLC, which is the contracting party and the merchant on your card statement.

By placing an order, starting a subscription or using our services you agree to these Terms and to our Refund & Cancellation Policy. If you buy on behalf of a company, you confirm you are authorised to bind it.

• Video subscriptions: Launch ($1,499/month, 4 credits), Growth ($3,499/month, 10 credits), Scale ($7,499/month, 25 credits). Each credit buys finished videos as set out in section 4.
• Single video: $497, up to 60 seconds, delivered in 48 hours after the brief is confirmed, with 2 revision rounds.
• Free video: a free 20–30 seconds video of your product, delivered in 24–48 hours, one per company. Optional priority delivery in 12 hours costs $49, which is credited toward a single video or your first plan month if made within 60 days.
• Add-ons chosen at checkout, such as extra languages, social cuts, rush delivery, extra credits and AI avatar setup, at the price shown at checkout.
• Enterprise: teams that need more than 25 custom videos a month, under a separate written agreement that takes precedence over these Terms where they differ.

Turnaround times start once we have your request and any materials it needs, and are counted in business days unless stated in hours.

Subscriptions are paid in advance and renew automatically at the end of each billing period (monthly, or yearly on annual billing) until you cancel. Pay annually and get 2 months free. By subscribing you authorise us, through our payment processor Stripe, to charge your payment method for each renewal and for any recurring add-ons you chose.

All prices are in US dollars and exclude any applicable taxes, which are added where required. We will email you at least 30 days before any price change to your plan; the new price applies from your next renewal after that notice.

If a payment fails, Stripe retries it over the following days and we will email you. Work on new requests pauses while a payment is overdue, and the subscription ends if the payment cannot be collected.

• Any video up to 90 seconds — explainer, product demo, feature update, ad, onboarding clip: 1 credit.
• Custom 2D hero explainer — bespoke illustration and character animation (Growth and Scale): 4 credits.
• 3D hero explainer — modelled, lit and rendered (Scale): 8 credits.

Credits are added at the start of each billing period (on annual billing, a month's credits are added each month). Unused credits roll over for two months. Credits have no cash value, cannot be transferred or sold, and end when your subscription ends. Extra credits cost $400 each and follow the same rules.

A credit is used when we start production on a request. If a request needs more than its credits cover, we tell you before starting and you choose whether to proceed.

Cancel anytime before your next billing date. Cancel from the billing link in your receipt email or by emailing [email protected]. Cancellation stops future renewals; your plan, and any credits, stay active until the end of the period you have paid for. Pause your plan for one month a year instead of cancelling. Annual plans can be cancelled within 90 days for a refund of the unused months. First-video guarantee: not happy with your first video after its revision rounds? We refund your first month.Refunds are covered by the Refund & Cancellation Policy.

Every video includes 2 revision rounds. A revision is a change within the agreed brief, such as wording, voiceover, pacing, colours or swapping scenes. A new concept, a new script direction or a change of length counts as a new request. Revision requests should be sent within 14 days of delivery; after that, changes use a new credit.

You own every finished video outright. Ownership of each finished video passes to you once it has been paid for (for subscriptions, once the billing period it was made in is paid). Stock music, fonts, stock footage and other third-party assets inside a video are licensed to you for use in that video under their own licence terms. Working files and project files are not included unless agreed in writing.

We may show finished videos in our portfolio and marketing unless you ask us not to in writing; we will remove them within 14 days of the request.

We use AI tools for parts of production, such as drafting, animation, voice and avatars, and a person on our team reviews every video before delivery. You are responsible for checking facts, claims and compliance requirements in your videos before publishing them.

An AI avatar or cloned voice of a real person is created only with that person's documented consent, and is used only in your videos. You can ask us to delete the avatar or voice model at any time, and we will do so within 30 days of the request.

An AI assistant may request a video or start an order on a person's behalf through our order API. No order is accepted, and nothing is charged, until that person confirms it from the link we email to their business address and, for paid orders, completes payment themselves.

• Give accurate information and the materials a request needs
• Have the rights to everything you send us, such as logos, images, footage, music and scripts
• Review and respond to drafts within a reasonable time
• Not use our services for anything illegal, misleading, defamatory or infringing

We may decline or stop work on requests that break these rules.

We are not liable for indirect, incidental, special or consequential damages, or for lost profits or revenue, arising from our services. Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose (or, for a single purchase, the price of that purchase).

We may update these Terms. Material changes take effect for existing subscribers at their next renewal after we have emailed them at least 30 days' notice; the date above shows the latest version.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules.

Billing: [email protected] · Legal: [email protected] · Phone: +1 929 552 3638